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Session Resources:

What's Coming up:

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During this Community of Practice, LACE

explored

explored Measuring the Enterprise

with

with a variety of metrics.
Attendees learned:

From members of the CCSQ community discussing how they utilize metrics to identify improvement opportunities,
Participated in lightning talks,
Interacted and shared knowledge across CCSQ,
How metrics can help you with visibility and continuous improvement to reduce variability and increase predictability.

Using Metrics to Improve Delivery Flow & Reduce Wait
- Presented by: Joshua Skillington, Scrum Master, Manager, ICF
Metrics Create the Space for Innovation
- Presented by: Prashamsa Muppavaram, Release Train Engineer, iQIES
A Human-Centered Approach to Customer Satisfaction
- Presented by: Rhiannon Hill & Patrick Dahlen, Sr. Director & Sr. Manager, CCSQ Service Center, Ventech
Qualia to Quantity
- Presented by: Howard Montgomery, Sr. Strategist, CCSQ HCD Center of Excellence
Enterprise Dashboards
- Presented by: Seth Evans, Agile Coach, CCSQ Lean-Agile Center of Excellence
Better Quality of Service Data Reduces Support Costs
- Presented by: Justyna Sardin, EQRS Product Manager, CMS
Monitoring and Mitigating System Impacts
- Presented by: Greg Evanitsky, Atlassian System Administrator, Enterprise Services, Ventera

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