World Usability Day 2023

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Event Photos

CCSQ’s 5th Annual World Usability Day was a celebration of usability and good design. Our diverse group of speakers led us in an exploration of interactive sessions, collaborative how-to presentations and customer experience strategy. Check out the highlights below!

Opening Remarks

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Mark Plaugher, Deputy Acting Director ISG/CCSQ, gave a welcoming invitation and offered a real-life example of the government enterprise launch of the Alzheimer Application.

Keynote Speaker: Remote-Ivate: Better Collaboration in a Virtual World *Interactive

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Dr Tharaka Gunarathne (Dr T), MBChB, a TV Psychiatrist, provided a highly interactive, dynamic, science-based presentation into the psychology of collaboration.

Unlocking Cross-Team Collaboration with Quantitative Metrics *Interactive

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Chantal Ramirez, PhD and Meghan Nichols at Ventera offered a decidedly insightful research presentation into collaboration by means of quantitative metrics.

Cognitive Load Workshop *Interactive

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Robert Hunziker at Softrams introduced a thoroughly informative and educational workshop on accessibility and UX challenges.

Morning Plenary Title: Connecting the Dots towards an emerging CMS Customer Experience COE

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Ariele Faber, Chief Customer Experience CMS/HHS, offered an astute overview of CMS's customer experience strategy, celebrating

collaborative successes and future opportunities at CMS. 

Afternoon Plenary Title: How collaboration between policy experts and service designers canreshape product development

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Rebecca Bruno at A1M Solutions & Sara Camnasio at XCell deliver an extremely engaging toolbox session on the collaborative

process and learnings of service design and policy experts.

Visual Collaboration in the Lucid Suite | See the future. Then build it together *Interactive

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Seth Evans from our COE LACE team introduced the Lucid team; Matt Murphy, Byran Stallings, Jarom Chung& Jessica Guistolise,

who then delivered another hugely incisive workshop into the advantages for collaborative work.

Solving User Problems Outside the Product Box

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Leslie Garner Franklin and Laura King at Skylight Digital deliver a thoughtful and actionable presentation on service design.

WUD Audience, HCD team and Presenters

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A big thank you too all our amazing presenters, our Center of Excellence partners LACE, to our HCD and Communications teams

and to all the audience participants for making this event so fantastic!Stay tuned! These will become available after the event.










Contact

If you want to learn more about the Human-Centered Design Center of Excellence (HCD CoE), please contact us today.

For the QualityNet Community:

Visit our HCD Confluence Site  -or- our QualityNet Slack channels #hcd-share, #hcd-wud

For all other visitors, please feel free to email us at: HCD@cms.hhs.gov 




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