ISG Playbook
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Thanks to all of the 2022 attendees and speakers. View the session materials now. |
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Kickoff
Brandy Barnette
Adam Heller and Roni Garland(CMS)
welcomewelcomes attendees and
speakspeaks to the significance of
Human-Centered Artificial Intelligence (AI) for ISGand CCSQ.
A Gold Mining Adventure – Using Natural Language Processing and Machine Learning to find Gold in Unstructured Data
Chris Schilstra, Innovation Program Manager at Tantus Technologies, explains how Natural Language Processing and Machine Learning (ML) can
help minimize text interpretation bias.
Catch Me if You Can – How to Fight Fraud, Waste and Abuse using Machine Learning AND Machine TEACHING (by human)
Cupid Chan, Chairperson BI & AI, Board of Directors, and Technical Steering Committee at Linux Foundation ODPi, emphasizes the importance of
Machine Teaching, and discusses how we can use AI to help us identify and prevent one of the biggest costs for Insurance, Finance, and Healthcare
industries: Fraud, Waste, and Abuse.
World Usability Day 2020 Playlist
The AI-inspired playlist provides entertainment during breaks.
How Humans Make AI Work
Ian Lowrie, Lead User Experience Researcher at Ad Hoc LLC and Hospital Quality Reporting, and Stephanie Warren, UX Content Strategist at
Bellese Technologies and Hospital Quality Reporting, provide practical guidance for UX professionals working with artificially intelligent systems
like chatbots.
Giveaways
The wheel of names is spun and the winner of a Custom Zoom Virtual Background is announced.
Capabilities and Challenges for Machine Learning focused on Preserving Privacy and CMS Healthcare Goals
Keith McFarland, SVP and Chief Innovations Officer at eSimpilcity LLC, moderates a panel discussion on the inherent data/feature engineering
challenges with Medicaid and Medicare data, and the necessity of human involvement and participation with ML to ensure trustworthiness,
reliability, and safety. Panelists include Bin Shao, Ph.D., Lead AI Scientist and Architect at eSimplicity, Steve Geller, VP Digital Services at eSimplicity,
Combiz Abdolrahimi, Senior Advisor at U.S. Federal Identity Forum (FedID), Darryl Marshall, Director of Consulting at eSimplicity, and Harlan
Krumholz, MD, SM, Director of the Yale New Haven Hospital Center for Outcomes Research and Evaluation, and the Harold H. Hines, Jr. Professor
of Medicine at Yale University.
Intermission Activities
Attendees learn more about HCD by watching Satisfy the Cat, have fun with AI with Akinator, and participate in virtual networking during the
intermission.
Attendees have fun with AI by playing an online game, Akinator, during the intermission.
Federated Learning to Collect Mobile Patient-Reported Outcomes
Dr. Rachele Hendricks-Sturrup, Health Policy Counsel at The Future of Privacy Forum, and Dr. Sara Jordan, Policy Counsel, Artificial Intelligence at
The Future of Privacy Forum, discuss the challenges of ensuring patient privacy in federated learning architectures.
Updates
Live Slack post and a countdown timer provide reminders on what's coming up next.
Using Human-Centered Machine-Learning (HCML) to Improve Data Quality & Data Governance Projects
Edward F. O'Connor, Director – Solutions Architecture, Health Division at ManTech, walks attendees through the process of combining
Human-Centered Design techniques into ML projects.
Wrapping Things Up
this year's theme, Our Health, for ISG and CCSQ.
A User-Driven Perspective on the Healthcare Experience
Marty Gage, VP of Design Research at Lextant, starts off the day by outlining how patients define the ideal healthcare experience.
(S)hameful, (D)epressed, (H)opeless – Did someone just say SDH?
Cupid Chan, CEO of Pistevo Decision, details how a Human-Centered Design (HCD) approach can help Health Equity and Social Determinant of Health (SDH).
World Usability Day 2022 Playlist
The health-themed playlist provides entertainment during breaks.
An Ounce of Prevention: How Predictable Disasters Redefine Quality Healthcare
Elizabeth Goodman, Vice President of Design & Strategy with A1M Solutions, and Kristine Nixon, Founder & CEO of A1M Solutions, overview how predictable disasters redefine quality health care.
Lessons from the Medical World: Osteopathic Medicine and Human-Centered Design
Tyler Cymet, D.O., Provost and Vice President of the proposed Maryland College of Osteopathic Medicine at Morgan State University, and Francisco Ward, D.O., Chief of the Division of Occupational Physical and Rehabilitative Medicine at Ascension Saint Agnes Hospital, explore the connection between the body and the creation of tools that make life easier.
Digital Public Health at the Scale of Government: Little Nudges Result in Big Usability Ripples for the Public
Mathias Rechtzigel, Design Technologist and Educator with Digital Service at CMS, is joined by his team members Aayat Ali, User Experience Designer at Digital Service at CMS, and Melissa Eggleston, User Experience Researcher and Educator at Digital Service at CMS, for a panel discussion on their work related to cross-agency Behavioral Health initiatives within CMS.
Giveaways
The wheel of names is spun in between sessions and the winners of Custom Zoom Virtual Backgrounds, Custom Avatars, and HCD Lunch n' Learns are announced.
space
Plain Talk: Do People Get What We're Saying?
Rick Allen, Principal Content Designer at Coforma, discusses how to effectively communicate health information to diverse audiences using plain language.
KindnessRX: A Novel Community Gratitude-Based Approach to Increasing COVID-19 Vaccination Rates and Improving Culture
Crystal Morse, Senior Account Manager with Mountain-Pacific Quality Health, explains how the KindnessRX campaign generated a positive culture change and increased COVID-19 vaccination rates.
Continual User Participation in Human-Centered Research and Design
Shelagh Cully, Senior User Experience Designer with Ventera, and Mana Hayashi Tang and Hyorim Park, Senior User Experience Researchers with Ventera, present a case study on two custom designed and developed CMS products.
Zero Trust 101
Karlene Stecchi, Executive Vice President of Tantus Technologies, explores Zero Trust compliance and its potential implications for customer experience in health care settings.
Wrapping Things Up
We close
Stephanie Ray (CMS) closesout the day by thanking the speakers and attendees.
Thursday, November 12, 2020 |
Register |
Contact
If you want to learn more about the Human-Centered Design Center of Excellence (HCD CoE), please contact us today.
For the QualityNet Community:
Visit our HCD Confluence Site -or- our QualityNet Slack channels #hcd-share, #hcd-wud
For all other visitors, please feel free to email us at: HCD@cms.hhs.gov