Event Photos
CCSQ’s 6th Annual World Usability Day was a celebration of usability and good design. Our diverse group of speakers led us in an exploration of interactive sessions, collaborative how-to presentations and customer experience strategy. Check out the highlights below!
Welcome Address from CMS
Katie Holmes - Deputy Director, DQSGED, CCSQ, gave a welcoming invitation and offered a real-life example of design, its impact
and if it's beneficial for the user.
Keynote Presentation: Policy Design for System Health: Moving from Service Design to Systemic Design through Policy
Victor Udoewa, Service Design Lead with the CDC, provided an insightful discussion on how public service designers address
challenges that span multiple services and agencies.
Morning Plenary Session: Designing from an Emerging Future: Levels of Listening
Arthur Grau, Service Design Strategist with IntelliBridge LLC, offered a deeper understanding of how mindset influences problem-solving
to tackle complex challenges with creative, thoughtful solutions.
The Health and Human Services Customer Experience Initiative
Lauren Anderson, Management Analyst, and Jonathan Breems, Senior Customer Experience Strategist, with HHS, introduced
some of the key goals and strategic objectives of the HHS Customer Experience Initiative.
Accessible Plain Language: Weaving Language, Experience, & Accessibility
Sharon Attipoe-Dorcoo, Senior Human-Centered Designer with DHS, explored how Accessible Plain Language (APL) goes beyond
simple communication to focus on people’s experiences in language services.
Afternoon Plenary Session: Virtual Reality: Leveraging Innovative Technologies to Increase Empathy
and Improve the Patient Experience
Building Panels to Improve Customer Experience
Fireside Chat: Human-Centered Design and Government Space
The Magic Matrix: How a “Matrix” HCD Model Can Drive Human-Centered Design Strategy on
Highly Technical Programs
WUD Audience, HCD team and Presenters
