World Usability Day 2023

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Event Photos

CCSQ’s 5th Annual World Usability Day was a celebration of usability and good design. Our diverse group of speakers led us in an exploration of interactive sessions, collaborative how-to presentations and customer experience strategy. Check out the highlights below!

Opening Remarks

Mark Plaugher, Deputy Acting Director ISG/CCSQ, gave a welcoming invitation and offered a real-life example of the government enterprise launch of the Alzheimer Application.

Keynote Speaker: Remote-Ivate: Better Collaboration in a Virtual World *Interactive

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Dr Tharaka Gunarathne (Dr T), MBChB, a TV Psychiatrist, provided a highly interactive, dynamic, science-based presentation into the psychology of collaboration.

Unlocking Cross-Team Collaboration with Quantitative Metrics *Interactive

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Chantal Ramirez, PhD and Meghan Nichols at Ventera offered a decidedly insightful research presentation into collaboration by means of quantitative metrics.

Cognitive Load Workshop *Interactive

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Robert Hunziker at Softrams introduced a thoroughly informative and educational workshop on accessibility and UX challenges.

Morning Plenary Title: Connecting the Dots towards an emerging CMS Customer Experience COE

Ariele Faber, Chief Customer Experience CMS/HHS, offered an astute overview of CMS's customer experience strategy, celebrating

collaborative successes and future opportunities at CMS. 

Afternoon Plenary Title: How collaboration between policy experts and service designers canreshape product development

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Rebecca Bruno at A1M Solutions & Sara Camnasio at XCell deliver an extremely engaging toolbox session on the collaborative

process and learnings of service design and policy experts.

Visual Collaboration in the Lucid Suite | See the future. Then build it together *Interactive

Seth Evans from our COE LACE team introduced the Lucid team; Matt Murphy, Byran Stallings, Jarom Chung& Jessica Guistolise,

who then delivered another hugely incisive workshop into the advantages for collaborative work.

Solving User Problems Outside the Product Box

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Leslie Garner Franklin and Laura King at Skylight Digital deliver a thoughtful and actionable presentation on service design.











Contact

If you want to learn more about the Human-Centered Design Center of Excellence (HCD CoE), please contact us today.

For the QualityNet Community:

Visit our HCD Confluence Site  -or- our QualityNet Slack channels #hcd-share, #hcd-wud

For all other visitors, please feel free to email us at: HCD@cms.hhs.gov 




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