She has worked at the city, state, and federal levels developing, researching, interpreting, and implementing policy, including over five years at Center for Medicaid and CHIP Services (CMCS).

As a Principal Policy Strategist at A1M Solutions, Rebecca combines subject matter expertise and strategy with human-centered design to develop user-centric products and services for CMCS. She is passionate about bringing together policy, technology, and user-centered design. 

Rebecca has a master’s degree in Political Management from The George Washington University and a bachelor’s degree in Political Science from Boston University. 

Her work spans from helping the federal government design more equitable and human-centered services, to integrating participatory approaches into wildlife reintroduction projects, to creating design-based education curricula to engage students on ocean conservation.

As a Sr. Service Designer at XCell, she leverages tools and methods from human-centered design, participatory design, interaction design, and ethnographic research. Sara’s currently part of an enterprise design team within CMCS. She coaches product teams to apply HCD and service design methods to reduce burden on policy staff and she helps create standards, guidelines, and templates to keep growing CMCS’s HCD capabilities. She’s passionate about helping organizations design with people, not just for people. 

Originally, he was trained as a scientist and received his Ph.D. in Biological and Biomedical Sciences from Harvard University. Jarom’s unique insight and rigorous thinking led him to recently earn the Gold Stevie Award for Product Developer of the Year from the American Business Awards in 2022. At his core, he loves understanding a user's pain/job and creating solutions that people love to use.

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She leads the design of consistent, connected, and sustainable care experiences delivered across the country with dignity. Ariele oversees the full scope of the CMS Experience portfolio, translating what the public and the agency’s workforce need, feel, and value into opportunities to co-create best-in-class products, services, programs, and policies.  

Prior to this role, Ariele was a Presidential Innovation Fellow at the General Services Administration (GSA) across two Administrations where she led federal-wide initiatives focused on Human-Centered IT Modernization, Digital Health, and Building a Future of Work through a Culture of Care. Earlier on, Ariele worked across startups, small businesses, non-profits, and corporations specializing in experience design for healthcare and life sciences.  

 Ariele holds a Bachelor’s degree from Middlebury College, where she studied Neuroscience and Architecture; a Master of Science in Healthcare & Design from Imperial College London; and a certificate in Climate Change and Health from Yale School of Public Health. 

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