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Create a Security Incident using CCSQ ServiceNow Portal

CREATING SNOW TICKET

1. Log into ServiceNow (SNOW) Portal with your HARP ID.

1. 1.  If you have trouble logging in, please contact the QualityNet help desk.

2. On the bottom center of the page, scroll down and click “Create Incident” to create a new security incident ticket.   

3. At this point you will be able to fill in the information relating to your report. The fields with a red asterisk will be required to be filled out.

1. 1. PLEASE DO NOT INCLUDE ANY SENSITIVE INFORMATION WITHIN THE TICKET. THESE WOULD BE CONSIDERED VIOLATIONS.
   2. The fields required include:
      1. Reported by Email – Your email address
      2. Reported by First Name – Your First Name
      3. Report by Last Name – Your Last Name
      4. Office Number – Best number to reach you at (can be same as Cell)
      5. Cell Number – Best number to reach you at (can be same as Office)
      6. Date/Time of Activity First Detected – When was the incident first noticed
      7. Date/Time of Initial Report – Current date and time of you filling out the report
      8. Organization – This should pre-populate but if not, enter your ADO organization
      9. How was this incident detected/discovered? – A short description of the incident and how it was discovered.

4. Once the ticket is filled out and have your information ready to go (it would be best to type in a notepad or other stand-alone application in case the system freezes or errors out), hit SUBMIT and the ticket then would go to the HCQIS SOC team for investigation.

PLEASE DO NOT INCLUDE ANY SENSITIVE INFORMATION WITHIN THE TICKET. THESE WOULD BE CONSIDERED VIOLATIONS.

Video Walkthrough: Create a Security Incident using CCSQ ServiceNow Portal