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Session Lightning Talks:
- Using Metrics to Improve Delivery Flow & Reduce Wait
- Presented by: Joshua Skillington, Scrum Master, Manager
- Metrics Create the Space for Innovation
- Presented by: Prashamsa Muppavaram, Release Train Engineer, iQIES
- A Human-Centered Approach to Customer Satisfaction
- Presented by: Rhiannon Hill & Patrick Dahlen, Sr. Director & Sr. Manager, CCSQ Service Center
- Qualia to Quantity
- Presented by: Howard Montgomery, Sr. Strategist, CCSQ HCD Center of Excellence
- Enterprise Dashboards
- Presented by: Seth Evans, Agile Coach, CCSQ Lean-Agile Center of Excellence
- Better Quality of Service Data Reduces Support Costs
- Presented by: Justyna Sardin, EQRS QIP Product Manager
- Monitoring and Mitigating System Impacts
- Presented by: Greg Evanitsky, Atlassian System Administrator, Enterprise Services
About the Session:
During this Community of Practice, LACE explored Measuring the Enterprise with a variety of metrics.
Attendees learned:
From members of the CCSQ community discussing how they utilize metrics to identify improvement opportunities,
Participated in lightning talks,
Interacted and shared knowledge across CCSQ,
How metrics can help you with visibility and continuous improvement to reduce variability and increase predictability.
Session Resources:
- Recording
- Slides
What's Coming up:
- 2/21 & 2/22: SAFe Product Owner/Product Manager
- 3/7: Agility Foundations
- 3/14 & 3/15: SAFe for Government
- 3/16: Value Stream Mapping Explained
- Mid April - TBD: LACE Community Event
Please tell us about your experience with the LACE Community of Practice by completing a brief survey.