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With an exciting line-up of engaging speakers and diverse topics about systems that provide healthcare in all its many forms, you will not want to miss anything! Do you have a busy day, or an upcoming deadline? We get it. That is why the Zoom event is an open-house format with sessions throughout the day and breaks in between sessions. |
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8:30 - 8:45 | Welcome from CMSPresenter: Brandy Barnette |
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8:45 - 9:30 | Keynote Presentation: Uncovering the Emotional Journey for the Ideal Patient ExperiencePresenter: Marty Gage Keynote Presentation Join us to learn how patients define the ideal healthcare experience, and how to focus on a user-driven definition of healthcare usability. Areas of interest: process, research, and user experience
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9:30 - 9:45 | Break |
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9:45 - 10:15 | (S)hameful, (D)epressed, (H)opeless – Did someone just say SDH?Presenters: Cupid Chan Presentation Join us to learn from the Customer-Focused Research Group who will share an overview of their work across CMS and how it informs policymakinglearn how a Human-Centered Design approach can help Health Equity and Social Determinant of Health based on an National Institutes of Health (NIH) Small Business Innovation Research (SBIR) Awarded project. Areas of interest: government, leadership, policy and strategy
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10:15 - 10:30 | Break |
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10:30 - 11:00 | An Ounce of Prevention: How Predictable Disasters Redefine Quality HealthcarePresenter: Sara Ansari and Elizabeth Goodman *(Swap out Kristine Nixon for Sara Ansari) Case Study This case study will show how we created the repository, integrated personas and intend for the repository to be an integral part of the growth of our HQR system and programoverview how predictable disasters redefine quality healthcare and how Medicare could reimagine services and models to better serve their population. Areas of interest: government, research, strategy
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11:00 - 11:15 | Break |
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11:15 - 11:45 | Morning Plenary Session: Lessons from the ER: Osteopathic Medicine, Empathy, and Human-Centered DesignPresenter: Tyler Cymet, D.O. and Francisco Ward, D.O. (*name edit - Francisco Mark) Morning Plenary Session Cupid Chan with Pistevo Decision will explore trust, ethics, and integrity as he reviews trends and challenges with Artificial Intelligence (AI) and the latest in Federated Learning. Tyler Cymet, D.O, and Francisco Mark, D.O. will explore the connection between the body and creating tools that will make life easier and more comfortable for the community. Areas of interest: product, research, technology
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11:45 - 12:00 | Break |
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12:00 - 12:45 | Digitalpublic healthPublic Health at thescaleScale ofgovernment: little nudges result in big usability ripples for the publicGovernment: Little Nudges Result in Big Usability Ripples for the PublicModerator: Mathais Mathias Rechtzigel Panelists: Aayat Ali , Amy Behrens and Melissa Eggleston Panel Discussion Rob Fay with Tantus Technologies will moderate Mathias Rechtzigel with Digital Service at CMS will be joined by several members of his team for a panel discussion on examples of bad design and how empathy-driven design can build trust in government products and services. their work related to cross-agency Behavioral Health initiatives within CMS. Areas of interest: government, policy, strategy, technology and user experience
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12:45 - 1:00 | Break |
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1:00 - 1:30 | Plain Talk: Do People Get What We’re Saying?Presenters: Rick Allen Presentation Learn how to effectively communicate health information to diverse audiences using plain language. Areas of interest: product and user experience
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1:30 - 1:45 | Break |
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1:45 - 2:15 | Afternoon Plenary Session: KindnessRX : A Novel Community Gratitude-Based Approach to Increasing COVID-19 Vaccination Rates and Improving CulturePresenter: Crystal Morse Afternoon Plenary Session Join us to learn how the KindnessRX campaign generated a positive culture change and increased COVID vaccination rates. Areas of interest: leadership, policy and strategy
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2:15 - 2:30 | Break |
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2:30 - 3:15 | Continual User Participation in Human-Centered Research and DesignPresenters: Shelagh Cully, Mana Hayashi and Hyorim Park Case Study Learn how content strategy and tools contributed to building trust within a digital experience for The Center for Medicaid and CHIP Services (CMCS)This case study will present two custom designed and developed CMS products and highlight the importance of incorporating human-centered research and design throughout the product development lifecycle. Areas of interest: design, product and research
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3:15 - 3:30 | Break |
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3:30 - 4:00 | Zero TrustTechnology101Presenters: Karlene Stecchi Presentation Learn how content strategy and tools contributed to building trust within a digital experience for The Center for Medicaid and CHIP Services (CMCS) Karlene Stecchi from Tantus Technologies will explore Zero Trust compliance and its potential implications for customer experience in health care settings. Areas of interest: compliance, government, policy and technology
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4:00 | Closing Remarks |
Contact
If you want to learn more about the HCD CoE, please contact us today.
For the QualityNet Community:
Visit our HCD Confluence Site -or- our QualityNet Slack channels #hcd-share, #hcd-wud
For all other visitors, please feel free to email us at: HCD@cms.hhs.gov