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With an exciting line-up of engaging speakers and diverse topics about systems that provide healthcare in all its many forms, you will not want to miss anything! Do you have a busy day, or an upcoming deadline? We get it. That is why the Zoom event is an open-house format with sessions throughout the day and breaks in between sessions. |
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8:30 - 8:45 | Welcome from CMSPresenter: Brandy Barnette |
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8:45 - 9:30 | Keynote Presentation: Uncovering the Emotional Journey for the Ideal Patient ExperiencePresenter: Marty Gage Keynote Presentation Join us to learn how patients define the ideal healthcare experience, and how to focus on a user-driven definition of healthcare usability. Areas of interest: process, research, and user experience
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9:30 - 9:45 | Break |
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9:45 - 10:15 | (S)hameful, (D)epressed, (H)opeless – Did someone just say SDH?Presenters: Cupid Chan Presentation Join us to learn how a Human-Centered Design (HCD) approach can help Health Equity and Social Determinant of Health (SDH) based on an National Institutes of Health (NIH) Small Business Innovation Research (SBIR) Awarded project. Areas of interest: government, leadership, policy and strategy
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10:15 - 10:30 | Break |
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10:30 - 11:00 | An Ounce of Prevention: How Predictable Disasters Redefine Quality HealthcarePresenter: Elizabeth Goodman andKristine Nixon Case Study This case study will overview how predictable disasters redefine quality healthcare and how Medicare can reimagine services and models to better serve their population. Areas of interest: government, research, strategy
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11:00 - 11:15 | Break |
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11:15 - 11:45 | Morning Plenary Session: Lessons from the ER: Osteopathic Medicine, Empathy, and Human-Centered DesignPresenter: Tyler Cymet, D.O. and Francisco Ward, D.O. Morning Plenary Session Tyler Cymet, D.O, and Francisco Mark, DS.O. will explore the connection between the body and creating tools that make life easier and more comfortable for the community. Areas of interest: product, research, technology
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11:45 - 12:00 | Break |
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12:00 - 12:45 | Digital Public Health at the Scale of Government: Little Nudges Result in Big Usability Ripples for the PublicModerator: Mathias Rechtzigel Panelists: Aayat Ali, Amy Behrens and Melissa Eggleston Panel Discussion Mathias Rechtzigel with Digital Service at the Centers for Medicare & Medicaid Services (CMS) will be joined by several members of his team for a panel discussion on their work related to cross-agency Behavioral Health initiatives within CMS. Areas of interest: government, policy, strategy, technology and user experience
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Contact
If you want to learn more about the HCD CoE, please contact us today.
For the QualityNet Community:
Visit our HCD Confluence Site -or- our QualityNet Slack channels #hcd-share, #hcd-wud
For all other visitors, please feel free to email us at: HCD@cms.hhs.gov
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