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With an exciting line-up of engaging speakers and diverse topics about systems that provide healthcare in all its many forms, you will not want to miss anything! Do you have a busy day, or an upcoming deadline? We get it. That is why the Zoom event is an open-house format with sessions throughout the day and breaks in between sessions. |
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8:30 - 8:45 |
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8:45 - 9:30 |
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Whenever we conduct user research in healthcare, the same pain points consistently emerge. The experience tends to be overwhelming, confusing, frustrating, and stressful. This is because it’s hard to understand, and the process of getting care is often inefficient. Healthcare has usability issues. Ideally, people want to feel in control. They desire healthcare that is straightforward and easy to understand and want this care to be delivered through a convenient process. This presentation will share learnings of how patients define the ideal healthcare experience and focus on a user-driven definition of healthcare usability. Attendees will learn how:
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9:30 - 9:45Break |
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9:45 - 10:15(S)hameful, (D)epressed, (H)opeless – Did someone just say SDH?Presenters: Cupid Chan Presentation Join us to learn how a Human-Centered Design (HCD) approach can help Health Equity and Social Determinant of Health (SDH) based on an National Institutes of Health (NIH) Small Business Innovation Research (SBIR) Awarded project. Areas of interest: government, leadership, policy and strategy
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Contact
If you want to learn more about the HCD CoE, please contact us today.
For the QualityNet Community:
Visit our HCD Confluence Site -or- our QualityNet Slack channels #hcd-share, #hcd-wud
For all other visitors, please feel free to email us at: HCD@cms.hhs.gov
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