LACE (CCSQ Lean Agile Center of Excellence)

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Work in progress — This is the background. Why is the program reaching out for assistance?


Workflow Analysis

The HCD Team work is managed under a Jira project. Nine (9) boards are created to support their work. The goal of this section is to analyze the current active boards:active board for the daily work.

  • The HCD Daily Scrum is used by the team to manage their daily work. The Board is composed of 6 columns representing the steps a work item can follow from start to completion: To Do, Started, Today, Blocked, Waiting, and Done. The Board is also composed of 7 lines AKA also known as Swimlanes that represent the team members and active participants to who the work items can be assigned: Amy, Brandy, Brian, Chelsea, Howard, Meaghan, and Rob.    
    • At the time of our analysis on August 25th, the board workflow shows a total of 56 work items spread throughout the board as follows: To Do (9), Started (11), Today (14), Blocked (0), Waiting (10), and Done (12). Also, the Board revealed board reveals that the 56 work items are assigned to the team members and participants as follows: Amy (6), Brandy (1), Brian (12), Chelsea (11), Howard (8), Meaghan (13), and Rob (5).
    • Observation 1: There is an interrogation about the purpose and the benefit of the "Started" vs "Today" and "Blocked" vs "Waiting"; as someone . Someone may think that Today's the work items under "Today" should be included in part of the "Started" work itemscolumn, and also Waiting's work items should are a type under "Waiting" should be part of "Blocked" work items and should be grouped togethersince waiting is a type of blocker. Furthermore, the work items are grouped under various predefined epic epics such as Training, HCD Community and CoP, Thought Leadership, Team Consulting, PRA, CSAT, ... It would be interesting to understand the nature of their work items and to review what process processes can best help or fit and support the completion management of each their work item type.     
    • Observation 2: The HCD team is working on a 4-week iteration cadence, roughly 20 business days if there's no holiday. 7 business days before the end of the iteration, we can notice that 35 work items are in progress, which represents about 65%of 65% of the work planned for the iteration. This looks like a lot We can notice that the amount of work in progress at a time is high. Also, there are no visible work-in-progress (WIP) limits per column or per team member/participant. It would be interesting to understand the team capacity, capacity allocation, and determine the right WIP limits for each of the columns in the process when relevant.