Confluence Usability Study - Outcomes and Next Steps | The Data & Analytics Team preformed a Usability Study on our end user site since we want to improve both the content on the site as well as the navigation to the content in order to help our end users with their analytical work. Objectives and Participants - Determine if content is relevant, purposeful & intuitive
- Identify gaps in information not included on site
- Suggest changes to improve navigation and design
- 7 participants were interviewed
- Met preferred candidate role types
- Regular users using similar data analytics tools
Methodology - Test Overview
- 5-Second Test
- Task Testing
- Probing Questions
- Wrap up
Synthesis: Making Sense of It All Synthesis - Each participant’s actions were scored based on a rubric identifying Success, Failure, and Partial Success.
- Success Rate of 61%
- Task Efficiency
Recommendations and Action Items Homepage Layout + Content Top Navigation QuickLinks Content Strategic Planning + Implementation Design Structure Strategic Planning + Implementation
What's Next - Change Management
- Feedback Loop -The Data & Analytics Team will provide updates and connect with users via the Communications Calls.
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