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Objectives:

• Improve the Pilot EQRS Program Dashboard to understand the challenges and opportunities for rolling out program dashboards across the enterprise
• Understand ISG Contractor Onboarding team's support needs and develop a support plan
• Support the ongoing adoption and understanding of Team Dashboards 

Value Delivered:

• We have improved the EQRS Program Dashboards by presenting the same development workflow for all teams, allowing comparison and enabling roll-up of data to the program level
• We have gained an understanding ISG Contractor Onboarding team's support needs. To help them achieve their primary goal of creating space for innovation, the LACE will facilitate Visioning Sessions, Value stream mapping sessions, support in instilling an environment of trust, and a LACE training program specific, to their programs needs 
• We continue to support the ongoing adoption and understanding of Team Dashboards through training and hands on clinics by offering trainings, clinics, and presenting the same development workflow for all teams. This enables enterprise to evaluate uniform data across teams and enabling roll-up of data to the program level

Objectives:

• Improve the accuracy and readability of the team dashboards by including an updated cumulative flow and a more accurate Average time to realized value
• Provide an overview of Center of Excellence(LACE/HCD) benefits, ongoing, and future initiatives to help CCSQ Center Leadership understand how to leverage the COE's to for improving the enterprise
• Increase the topical coverage in the LACE Training Library to support the ongoing growth of Agile program leadership from within CMS
• Improve the value and accuracy of the EQRS Pilot and upcoming Program dashboard by aligning data and measurements to enterprise standards and time boundaries within the business intelligence tool.

Value Delivered:

• We have improved the  accuracy and readability of the team dashboards by including an updated cumulative flow, presenting enterprise standard process steps and increasing the data accuracy
• We have gained an understanding of how to leverage the business intelligence tools to normalize the presentation of Jira data to provide comparable data across teams and programs
• We continue to support the enterprise in growth and development of practices and behaviors through training and helping center leadership understand how we can support their goals

8 points abandoned (

3 points unplanned (

Objectives:

• Provide a coaching plan to help Qimvig move towards business agility and gain alignment with product development teams
• Increase the topical coverage in the LACE Training Library to support the ongoing growth of Agile program leadership from within CMS
• Improve the Program dashboard by providing PI time boundaries 

Value Delivered:

• Defined a coaching plan and success measures to help QimVig support the move towards enterprise business agility 
• Increased the topical coverage and training quality of the LACE Training Library to support the ongoing growth of Agile program leadership from within CM by updating the OKR Training Presentation
• Provided the ability to track progress and growth opportunities by providing insights based on program PI Boundaries this was added to the EQRS Pilot Program dashboard but will be implemented on the existing Enterprise Dashboards

8 points added

5 points removed

Objectives:

• Responding to support request from multiple programs based on the programs individual needs
• Support the enterprise in growth of practices and behaviors through the development and delivery of training to help center leadership run agile programs effectively.  
• Responding to support requests and increasing accuracy of dashboards to help the enterprise track progress and identify growth opportunities

Value Delivered:

• Increased LACE training offerings by developing the 2 hour Inspect & Adapt Explained course. Learners will receive an in-depth review of the I&A and experience a mock problem-solving workshop.
• Fulfilled and maintained engagement with multiple program and LACE support requests
  • Onboarding Team Coaching Support: a continuous improvement roadmap structured in OKR format is suggested to the team.
• Fostered the elevation practices and behaviors through the development and delivery of training to help center leadership run agile programs effectively.  
  • Development of a new Inspect and Adapt Explained Training
  • Delivery of DevOps Explained Training
  • Facilitated WSJF Clinic
  • Created the Q2 training calendar for review with our CMS Product Owner before publishing
•  Advanced Program Metrics Dashboard by enabling users to filter by PI and see PI by PI trends

Objectives:

• Responding to support request from multiple programs based on the programs individual needs
  
  • Onboarding Team
  • QMVIG Coaching support 
  • QPP RTE Support
• Support the enterprise in growth of practices and behaviors through the development and delivery of training to help center leadership run agile programs effectively.  
  • Development of Kanban Explained 
  • Delivery of PI Planning Explained
  • Delivery of CSSQ Dashboards Explained
  • LACE User Story Clinic
  • Dashboard Metrics Clinic
  • New Confluence Course Catalog Pages
• Responding to support requests and increasing accuracy of dashboards to help the enterprise track progress and identify growth opportunities
  
  • Integrating Historical, Trend, and current state reports into a single dashboard

Value Delivered:

• We have updated the training content to the latest know-how in the industry in order to increased customer experience and satisfaction - for the 2 training courses: Business Agility and Kanban
• We have discussed the roadmap/plan for the Onboarding Team Continuous Improvement Journey, collected individual feedback, and clarified the role of the LACE Coach

Objectives:

• Continue to make program dashboard improvements 
• Increase the quality of training content to the latest industry know-how to keep learners up-to-date on behaviors and practices
• Responding to upcoming PI Planning with conversations, identification of potential logistics tools space and coordination for both Center of Excellence(LACE/HCD)
• Responding to support request from QMVIG program based on the program need
• Continue the development of agility maturity for CCSQ by delivering LACE courses per our course delivery plan
• Prepare second quarter LACE and SAFe course offerings
• Prepare transition e-mail for LACE with the community
• Prepare registration e-mails for both LACE and SAFe courses for registrants

Value Delivered:

• We have successfully confirmed joint PI-Planning for LACE/HCD for April 5th and 6th. Placeholder invite has been scheduled in Agilecoaches Calendar. LACE/HCD meetings have been scheduled to collaborate 1-2 times per week to continue to work on logistics and PI-planning readiness. 
• LACE Facilitated WSJF clinic on 3/17 and provided a walkthrough on Weighted Shorter Job First techniques and calculations on economic view and value delivery. https://qnetconfluence.cms.gov/pages/viewpage.action?pageId=259013293
• We have successfully prepared a transition e-mail to create awareness for the community.
• We have created communication that sets the expectation for registrants for LACE and SAFe courses

5 points removed

Objectives:

• Support the enterprise in growth of practices and behaviors through the development and delivery of training to help center leadership run agile programs effectively.  
  • Delivery of Business Agility Explained
  • Delivery of Kanban Explained
• Responding to upcoming PI Planning Readiness : Responding to upcoming PI Planning with conversations, identification of potential logistics tools space and coordination for both Center of Excellence(LACE/HCD)
• Improveaccuracy withinDashboards reports

Value Delivered:

• We have successfully created a space in confluence for LACE/HCD PI Planning readiness. The space has access to Program Board, Objectives, Event preparation, Agenda, Inspect and Adapt, and Roadmap forecasting for this upcoming PI and future program increment LACE/HCD PI- Planning Readiness
• LACE added confluence space to view completed features, candidate features, and Epics LACE/HCD PI-Planning Increment (1) this is reflected from our LACE Program Kanban Board. 
• Implemented fixes and improvements to the Delivery Predictability and Planning Variance reports that improve the usability of both Enterprise and Portfolio dashboards.

2 points unplanned (

Objectives:

• Program engagement
  • Present discoveries QMVIG with front office & divisions within QMVIG. Sharing observations on what has been discovered and the plan to implement
  • Present, discuss, and create alignment with customer on the strategy to evaluate the problem to solve for iQies initiative
  • Meeting with CMS lead to discuss and understand existing QIO contract to identify if there will be any engagement for HCD or LACE . (intake process)
• Courses:
  • LACE explained: OKR
  • LACE explained: Program Backlog Management
  • User Story Clinic
  • WSJF Clinic

• Dashboard improvements
  
  • additional report added to the program dashboard -historical delivery of work by type

• Internal processes
  • Training templates Color palettes 

Value Delivered:

• We have successfully identified the requirements and needs in order to develop workflow for QMVIG support team that will bring transparency and value that has been defined and captured. 
• LACE has worked closely with HCD and followed the Memorandum of Understanding (MOU) for both Centers of Excellence. Jointed efforts have been conducted to align with engagement strategy for IQIES HCD team, as well as documentation storage with discoveries ,and timeline defined.
• LACE/HCD met with Danita Patel, Adam Heller and others to discuss engagement efforts for QIO. At this point the efforts will be only focus on HCD research of systems for QIO Contract, understanding DARTT System, users and how to improve them.
• LACE delivered two short courses covering the Objectives and Key Results, Program Backlog Management, and provided the community with a clinic to improve User Story authoring
• The Program Dashboard was updated to include insights into how much feature, enabler and technical debt was delivered in past and current PIs
• The Team pulled deeper historical data into the existing dashboards to address leadership request for more insight into the impact that CCSQ LACE has provided the enterprise.

(Some planned work was removed from the iteration to accommodate a CCSQ leadership request for information)

Objectives:

• Program engagement
  • QMVIG team ongoing coaching efforts to focus on Team working agreements to ensure the support team members understands and agree. 
  • IQIES HCD coaching engagement with CMS-HCD point of contact to analyze Jira Boards and metrics to identify anti-patterns and document results of analysis. As well as addressing DoR, DoD and Team level working agreements are examined. 
• Courses:
  • LACE explained: Roadmap
  • User Story Clinic
  • OKR Clinic
• Dashboard Support Request
  
  • Jira Projects added to CCSQ Enterprise Metrics Dashboard (AiOps: AI/ML Scrum Team, AiOps: Operations and Support Scrum Board, AiOps: Software Engineering Scrum Board)
• Internal processes
  • Training templates Color palettes 
  • Standard Operation Procedure (SOP) for course content development. 
• SAFe for Government Day Conference (2022) LACE will attend to bring some information about best practices within the government space to CCSQ<Add info here>

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