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Agenda

• General Announcements
• System Updates
• Data Source & Usage Updates
• CCSQ Support Central Demo 
• Q&A

Slack Channel: Strength in Numbers - Community Driven Collaboration 

• Last Communications Call, we introduced the CCSQ Data & Analytics Slack Channel, #ccsq_data_analytics!
• This is a community-driven collaboration channel for creating connections with other members of the CCSQ Data and Analytics community, motivating each other and facilitating learning opportunities.
• In this channel, you can submit your questions, respond to threads to contribute ideas, or share your best practices with others within the user community.
• All users with SAS Viya Slack licenses have been added to our channel.
• Please note that all announcements regarding CCSQ Data & Analytics will continue via email as some of our user community do not have access to Slack.
• Please continue to post issues to the #help-service-center-sos Slack channel.
• Please note that the D&A Team will not be monitoring this channel closely, as this channel is designed for users to collaborate with one another.
• If you have questions about Slack access, reach out to your COR and the Contract Engagement Team.

Important Notes

• When collaborating with other users, it is your responsibility to not share any PHI, PII, or sensitive information.
• The success of this channel depends on you! We encourage you to ask questions and participate

CDR HDFS Migration 

• Data & Analytics Team will start reaching out to CDR users to migrate legacy hive data sets from HDFS to S3 in phases
• After migration, Data & Analytics Team will provide guidance and documentation on storing future data sets in S3 instead
• Benefits:
  • Frees up disk space within CDR Cluster
  • S3 storage provides unlimited capacity, better persistence, and lifecycle capabilities
  • Supports future transformations of CDR Architecture to EMR
• Dependency: Data & Analytics will depend on teams for coordination and validation of migrated data sets

SAS Viya Issues

Lagging Issues

• SAS Viya users have reported intermittent lagging and freezing while utilizing the application.
• Due to the issue's intermittent nature, some users have reported that their issue has gone away by the time that a help desk ticket has been created.
• In order to capture the details for the D&A Team to investigate, please follow these instructions found within the Known Issues Log
• After following these instructions, please provide the information via a helpdesk ticket

GitHub Issue

• Issue Description: SAS Viya users have reported issues accessing data within Hive due to issues with two of the environment’s worker nodes.
• What to Expect: The team continues to work with the SAS Vendor to obtain a patch that will resolve the issue. More updates will be shared once more information about the patch is available.
• Affected Communities: SAS Viya Users
• Call to Action: A new workaround has been published on this issue. Please follow these instructions found within the Known Issues Log

Maintenance Schedule

• Updating dates for scheduled CAP & CDR Maintenance events: 
  
  • March 4
  • April 1
  • May 6
  • June 3

• All events will begin at 8:00 pm ET and end approximately at 11:00pm ET. A communication will be sent out once maintenance is complete. As a reminder, whenever there is maintenance on the environment, you will need to make sure all of your code and table changes are saved.

Known Issues

• BIC MBI Sequence - 8/25/2021
  • Ongoing – TBD
• QMARS Appeals - 6/18/2021
  • Ongoing – TBD
  • Consider using healthcare_service_qmars_ng if your DUA supports it
• QMARS - 1/12/2021
  • Ongoing - TBD
  • Consider using healthcare_service_qmars_ng if your DUA supports it

Please watch the presentation for a full walkthrough. 

Learning Objectives:

• Understand what the CCSQ Support Central is
• Know how to open and track tickets in the CCSQ Support Central portal

Ways to Open Help Desk Tickets: 

• CCSQ Support Central Portal – New!
• Email: servicecentersos@cms.hhs.gov
• Slack Channel: #help-service-center-sos