Page History

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 -The updated recording is reviewed by CMS -Coordinate with CMS to have the updated recording published on CMS YouTube.

Notes:

Who? General SNOW Instance users, with information for the Author Role re:Standards and Compliance

What? that contains the current content and screens/layouts for Current System State

Why? Reduces potential misalignment for users who access out of date trainings and recorded demos in the help library 

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There are two products in the story, but there is overlap in the content and script. Suggest additive backlog technique 

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technique, identifying the most valuable product first and then delivering the overlapping assets as individual stories

Non-Functional Requirements: Requirements that apply to all work, regardless of the specific items, such as 508 and other compliance standards. We dont need to put the entire 508 law into each story, we have processes in place to ensure compliance Alexander Rooke Lisa Amato 

Revisions:

Story 1:

As a ServiceNow Trainer, I want to have an approved training script so that my videos will accurately help users of system.

• draft of script is created
• Verify there are no gramatical grammatical errors
• Verify the script describes the following system behaviors
  • one
  • two
  • three
• Verify that the script matches "stuff" in the test system
• Draft of script is delivered for approval

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• draft of script is created
• Verify there are no gramatical grammatical errors
• Verify the script describes the following system behaviors
  • one
  • two
  • three
• Verify that the script matches "stuff" in the test system
• Draft of script is delivered for approval

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1. Verify that the video is updated to show the current screens and layouts
2. Verify that the video shows the latest content 

Story 5: 

As a Guvvie of unspecifed unspecified title and responsibility, I can publish the Knowledge Author Module training video to Youtube YouTube so that help is readily available to users

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COS:  Created Dashboard for Barracuda Description  Ensure that we review Barracuda Health  condition in the New Relic dashboard

Notes:

Barracuda is a critical network appliance. There are 3 barracuda instances, 2 standalone and 1 cluster of 3 appliances.

New Relic is an analytics package that monitors various network devices. A new relic dashboard already exists, but this is a different dashboard

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in New Relic

Who? Access Management Provider: Not sure what this role entails or if anyone else consumes this information. Consider Clarifying?

What? easily see the condition of appliance resources in the new relic package, rather than having to monitor the built in barracuda dashboards

Why? Proactive monitoring and prevention of outages or performance issues created by critical resources

Value statements below could be refined by determining what the effects of each monitored element are on users. It may help to think of it from a systems perspective first (IE: performance, downtime, data contention/bad/missing data, fragged writes, higher indexing times, etc.) then ask how do each of those system issues affect users Aravinda Yadlapalli 

Revisions:

Story 1:

As an Access Management Provider I WANT TO see barracuda I/O on the New Relic dashboard SO THAT I can proactively identify barracuda I/O issues 

1. Verify that the current I/0 for 3 barracudas is shown
2. Verify the IO matches the information on the existing dashboard for all 3 barracudas
3. Verify that there is an alert for I/0 at ? threshold??
4. Verify that there is a way to navigate to the Barracuda dashboard from the New Relic Interface Aravinda Yadlapalli ?

Story 2:

As an Access Management Provider I WANT TO want to see barracuda disk utilization on the New Relic dashboard SO THAT so that I can proactively identify barracuda I/O issuesissues 

1. Verify that the disk utilization for all 3....
2. Verify the IO matches the information on the existing dashboard for all 3 barracudas

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