Page History

Original Story 1:

As a ServiceNow user, I will be able to view an updated training/demo video that contains the current content and screens/layouts within ServiceNow for the ServiceNow Knowledge Author Training

...

 -The updated recording is reviewed by CMS -Coordinate with CMS to have the updated recording published on CMS YouTube.

Notes:

Who? General SNOW Instance users, with information for the Author Role re:Standards and Compliance

What? that contains the current content and screens/layouts for Current System State

Why? Reduces potential misalignment for users who access out of date trainings and recorded demos in the help library 

There are two approval breakpoints in the story. 

There are two products in the story, but there is overlap in the content and script. Suggest additive backlog technique 

Revised Story:

Story 1:

As a ServiceNow Trainer, I want to have an approved training script so that my videos will accurately help users of system.

• draft of script is created
• Verify there are no gramatical errors
• Verify the script describes the following system behaviors
  • one
  • two
  • three
• Verify that the script matches "stuff" in the test system
• Draft of script is delivered for approval

Story 2:

As a ServiceNow Trainer, I want to have an approved demo script so that my videos will accurately help users of system.

• draft of script is created
• Verify there are no gramatical errors
• Verify the script describes the following system behaviors
  • one
  • two
  • three
• Verify that the script matches "stuff" in the test system
• Draft of script is delivered for approval

Story 3:

As a ServiceNow User, I will be able to view training videos so I can learn to use the Knowledge Author module

1. Verify that the video is updated to show the current screens and layouts
2. Verify that the video shows the latest content 
3. Verify that items specific to the Author role are current
4. Verify the video follows an approved training script
5. Other differences and identified

Story

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4: 

As a ServiceNow User, I will be able to view Demo videos so I can learn to use the Knowledge Author module

1. Verify that the video is updated to show the current screens and layouts
2. Verify that the video shows the latest content 

Story

...

5: 

As a Guvvie of unspecifed title and responsibility, I can publish the Knowledge Author Module training video to Youtube so that help is readily available to users

1. verify the video is 508 compliant
2. Verify the video has closed captioning
3. Verify that the file size, length, etc are provided

...

Author Role: Standards and Compliance

Reduces potential misalignment

that contains the current content and screens/layouts for

Current System State

Original Story 2:

As A Access Management Provider I WANT TO create a New Relic dashboard for Barracuda SO THAT I can determine Barracuda volume utilization

...