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idQNet Atlassian

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QualityNet Atlassian is a collection of collaboration and planning services available to CMS, CMS contractors, and CMS stakeholders. The Atlassian Suite includes the following tools:

  • Jira: A work management system designed around the way software development and Agile teams do work, which provides the ability for individuals and teams to create, manage, and track tasks.  
  • Confluence: A group collaboration and content management tool that provides content spaces with blog and repository functionality.

QualityNet Jira and Confluence are accessed with a user's HARP credentials.

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titleGetting Started


Requesting a QualityNet Atlassian Entitlement

Step 1: If you do not yet have a HARP account or an EIDM or EUA account, register for a HARP ID. For instructions on the HARP registration process, refer to the HARP page.

Step 2: Once the HARP account has been created, log into HARP and request a QualityNet Atlassian entitlement via a HARP User Role. 

    • Select User Roles from the top of the page, and select Request a Role.
    • Select QualityNet Atlassian.
    • Select your Organization.
    • Select a QualityNet Atlassian user role (choose one)
      • Standard Atlassian User
      • Security Official (SO)

Step 3: The organization's Security Official reviews and approves/denies the user role request. You will be notified via email that your request has been submitted, and again when your role has been approved or denied.

Step 4: Log into Jira at and Confluence at using your HARP credentials.

After your first login to QualityNet Confluence or Jira, you may need to wait for up to 24 hours to have full access to view your content.

Accessing Jira and Confluence

Jira and Confluence can be accessed by visiting their direct URLs as listed above, or by navigating to the Okta portal at

Step 1: Navigate to

Step 2: Log in with your HARP credentials.

Step 3: You will see a page with various tiles for each of the applications you have access to through the Okta portal. Click on the Jira or Confluence tiles to get started.

Note: The Okta portal will log you out after 30 minutes of inactivity. Jira and Confluence both have timeout periods of two hours. If you are logged out of Okta after a 30 minute period of inactivity, you will not be logged out of Jira and Confluence until you have been inactive for two hours in either application. See below for more details.

Accessing Jira and Confluence on an iPad, Tablet, or Mobile Device  

You can access QualityNet Atlassian from a mobile device as well as from a desktop or laptop computer. To access Jira and Confluence from a smartphone, iPad, or tablet (GFE and CFE Devices ONLY), open the Google Chrome browser on your device and follow the Accessing Jira and Confluence steps listed above. Google Chrome is the recommended browser for QualityNet Atlassian use. We recommend downloading it from the App Store if you do not currently have it on your device. 

Note: Access to CMS systems or data on personal devices is prohibited by HHS and HCQIS CFE Data Management Policy. When accessing QualityNet applications, CMS users and Contractors must always leverage Government Furnished Equipment (GFE) or Contractor Furnished Equipment (CFE). Please work with your organization to ensure you only access the CMS environment with a compliant GFE or CFE device.

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titleCMS Users


Getting Started with CCSQ QualityNet Atlassian

Confluence and Jira are the two applications in the QualityNet Atlassian tool suite. In order to gain access to Confluence and Jira you must request for QualityNet Atlassian. To gain access, please follow the steps below:

Step 1: Log into HARP. Go to, and log in using your Enterprise User Administration (EUA) User ID and Password. Do not use your PIV when logging in for the first time.

Note: After initial login to HARP, EUA users may sign in with PIV in the future. You must sign in with EUA credentials to be able to use PIV.

Step 2: Request Atlassian access. Once logged into HARP, you can then request access to the Atlassian Suite.

    • Select the “Request a Role in HARP” blue button from the middle of the screen.
    • Select Program: QualityNet Atlassian
    • Select Organization: CMS-Federal
    • Select User Role: Standard User
    • Click the “Submit” button to submit your request.

Step 3: Atlassian access. Once you submit your request, it will need to be approved by CCSQ’s Security Official. Once the CCSQ Security Official approves your request, you will receive a confirmation email. When this email is received, navigate to Confluence at or Jira at and log in using your EUA User ID and Password.

Note: After initial login to CCSQ QualityNet Confluence or Jira, you may need to wait up to 24 hours to have full access to view your content.

Need Help?

If you have any issues logging in, please contact the Service Center at 1-866-288-8914 (TTY: 711), via email at or via CCSQ QualityNet Slack at #help-service-center-sos.

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User Resources

Security Guidelines

Sensitive information stored in Confluence should be protected and accessible only to credentialed, authenticated users.

Types of sensitive content:

  • Security findings and documentation
  • Vulnerability scans
  • System IP addresses and host names
  • Any other information you believe should only be accessible to certain Atlassian users

Personal Health Information (PHI) and Personal Identification Information (PII) should not be published anywhere on Confluence, even on restricted pages.

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titleRelease Notes

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titleMarch 17, 2021

QualityNet Confluence Upgrade to Version 7.11

On March 17, the QualityNet Atlassian team upgraded QualityNet Confluence to version 7.11. Below are some highlights of new features and additional functionality users can expect as a result of the upgrade.


  • Analytics for Confluence is now part of Confluence Data Center
  • Team Calendars is now part of Confluence Data Center

Analytics for Confluence is now part of Confluence Data Center

Whether you want to monitor the reach of your communications, identify infrequently viewed spaces that could be cleaned up, or you're simply curious to know who creates the most content, analytics has the data you need to make good decisions.

titleRead More

Get insights about your whole site

The site analytics reports give you a birds-eye view of engagement with all the content in your site.  Filter the report by date and type of content (1), visualize trends in viewing, creating, and updating across your site (2), identify popular spaces (3), and celebrate your most active viewers and contributors (4).

More than just page views

Drill down into the site analytics report to see data about a space, a page, or even an individual file attached to a page. Alternatively, access analytics reports from within a space (5) or on a page. 

Track trends in creating, updating, and commenting on content.  Sort by the last modified or last viewed date to identify stale or obsolete content that could be archived. 

Export the data to Excel (6) to dive even deeper and do your own analysis. 

Built with privacy in mind

We know some Confluence sites are complex, and may be made up of multiple teams, companies, or even be the place you collaborate with your customers. You can still get the benefit of granular analytics data, while not compromising people's privacy. 

  • Space permissions are respected at every level. People can only view data about spaces they have permission to see.
  • Access to analytics reports can be limited to specific groups, specific people in individual spaces, or left open for everyone to view. 
  • Increased privacy mode allows you to anonymize people's names and avatars. You still get an accurate picture of the engagement, without revealing user information. 

Lots of data? No problem

Granular retention rules and rate limiting options allow you to keep the amount of analytics data under control, and get access to insights without compromising your site performance. Fine tune these settings to suit your organization's needs:

  • Set retention rules for analytics data by time and maximum number of records. 
  • Limit the number of reports that can be generated simultaneously, to prevent analytics queries slowing down your site.

Learn more about Analytics in Confluence Data Center

Team Calendars is now part of Confluence Data Center

A long time favorite, Team Calendars allows you to create calendars for yourself and your team, and view other calendars from your organization, all in one place. 

titleRead More

Event dates at your fingertips

Create calendars to track events that affect your team, such as release dates, project milestones, or holidays. My Calendars gives you a personalized view of all the calendars you've subscribed to. 

Alternatively, embed a calendar on a Confluence page to make crucial dates more visible. Custom event types and reminders allow you to customize each calendar to your exact needs. 

Because calendars are connected to spaces, only people who can view a space can view the calendar associated with it. You can choose to restrict your calendar even further, and define exactly who can view and edit events. 

Integrate with other apps and calendars

As well as adding your own calendar events, you can populate your calendars automatically, with data from:

  • Jira
    See your team's sprint dates, release dates, and issue due dates all in one view.
  • Opsgenie and PagerDuty
    Publish schedules and on-call rotations where everyone can see them.
  • Outlook, Google, iCloud, and Teamup 
    Subscribe to your organisation's existing calendars, so everyone is on the same page.

Where Team Calendars really comes into its own is the ability to synchronize with other calendar apps, such as your Android or iPhone calendar, or your favorite desktop calendar client. If your app supports CalDav, you can even create and edit events from your favorite app. 

Targeting high impact bugs

For long time Team Calendars users, we've fixed over 50 of the highest impact bugs, affecting everything from timezone issues, to sorting, and Jira integration troubles.

See the full list of bug fixes and improvements

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titleFebruary 3, 2021

QualityNet Jira Upgrade to Version 8.13.2

On February 3, the QualityNet Atlassian team upgraded QualityNet Jira to version 8.13.2. Below are some highlights of new features and resolved issues users can expect as a result of the upgrade.


  • Hungry for new features?
  • API change log
  • Long Term Support releases, performance-wise
  • Resolved issues

Hungry for new features?

A lot has changed since we released Jira 8.5.x, which also was a Long Term Support release. We introduced issue archiving, improved performance and accessibility, and did other spectacular things to make Jira better for you. See all the changes and fixes that happened between JIRA 7.13 and 8.13 in our change log.

API change log

To help you get a full picture of what has changed since our last Long Term Support releases, we've prepared the REST API change log. Learn more

Long Term Support releases, performance-wise

For every Jira release, we run extensive performance tests to compare the latest version to the previous one. This is to see how the new features affect Jira, and to make sure we’re not introducing any performance regressions.

We’re also comparing performance between Jira Long Term Support releases. These are usually a few versions apart, so the improvements are much more visible than between smaller, feature releases.

You can see the results of our Jira 8.5 LTS Jira 8.13 LTS performance comparison in Performance and scale testing.

Resolved Issues

Click here to see the full list of issues resolved.

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titleSeptember 19, 2020

QualityNet Confluence Upgrade to Version 7.5.2

On September 19, the QualityNet Atlassian team will upgrade QualityNet Confluence to version 7.5. Below are some highlights of new features and additional functionality users can expect as a result of the upgrade.


  • New and improved Search feature
  • New colors available for tables
  • Makeover for the Widget Connecter macro
  • Alerts for documents uploaded while you are working on them

New and improved Search feature

The Search feature in Confluence has a new look. When you click into the Search box in Confluence, a new panel will appear on the right side of your screen that will show a list of recently visited spaces and pages. You can even filter your search results directly from this screen. For more information about using this improved Search, visit

Click to enlarge

New colors available for tables

You can now choose from 49 different table cell colors, including pure black and all the colors of the rainbow. The old colors are still available, so your existing tables will look just fine. 

Makeover for the Widget Connector macro

It's now easier to keep all your work in one place, and bridge the gap between Confluence and other sites and services your team uses to get work done. You can now use the Widget Connector macro to share media, designs, work in progress, or the latest news from:

  • Facebook
  • Figma
  • LinkedIn
  • Microsoft Stream
  • Prezi
  • Spotify

The Widget Connector also improved how content is displayed from:

  • Google Calendar
  • Google Maps
  • Google Docs, Sheets, and Slides 
  • Twitter (now displays Profiles, Lists, and Moments)

Alert for documents uploaded while you are working on them

You'll now be warned if a new version of a file has been uploaded since you started editing a file. You can either discard your changes, or continue to upload your changes as a new version in the file history. 

For more information, see the Confluence 7.5 Release Notes.

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titleMay 27, 2020

New Add-Ons for QualityNet Confluence

On May 27, the QualityNet Atlassian Team will make several new add-ons available for use in Confluence. These add-ons will provide new functionality for analyzing the activity of spaces, formatting content, and customizing the look and feel of spaces. Check out some of the key features of the add-ons below, or click the name of each add-on to view it in the Atlassian Marketplace.

Content Formatting Macros

This suite of over 30 easy-to-use Confluence macros gives you the ability to create better, more engaging content. Key features include:

  • Background Color - Change the color of a Confluence page or part of it
  • Tabs - Add tabs to content for better organisation
  • iframe - Display content from webpages within your Confluence page
  • Alerts - Create an alert message for when there's an error from a page load


Elements Spreadsheet

With Elements Spreadsheet, you can create dynamic tables in Confluence pages with formulas, filters, and drop-down lists for your data. Key features include:

  • Embed a spreadsheet on Confluence pages
  • Over 400 formulas, including Vlookup, Countif and Concatenate
  • Formatting, filtering, sorting, drop-down list
  • Custom colors


Page Views

The Page Views add-on allows you to keep track of everyone who visited your pages and blog posts, and which versions they viewed. Key features include:

  • Track page views (including anonymous views) of Confluence pages
  • Track attachment downloads or previews
  • Display details of who visited the page, when, and how many times
  • Display page views of all Confluence pages

*This add-on is available by request only. Please submit a request to the Atlassian Site Administrators if you would like this functionality.


Scroll ImageMap

Scroll ImageMap makes static Confluence images interactive by letting users add multiple clickable regions within them. These regions support mouseover tooltips and can connect readers to Confluence content or external URLs. Key features include:

  • Draw square, circular, and abstract polygonal link regions directly on Confluence images
  • Place multiple links on a single image
  • Link to Confluence or external content
  • Add popup mouseover tooltips to explain your content


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titleMay 14, 2020

Jira BigPicture Update

The Jira add-on BigPicture was recently updated from v7.8.3 to v7.11.8.  This change was made in response to defective behavior that several users reported encountering when using the application, including Program Boards dropping content, as well as issues with administration of the tool from the application’s administration screens.  The update has resolved the issues previously reported, as well as introduced some changes in functionality and the BigPicture user interface (UI) that our users may notice.  Some new functionality introduced to BigPicture since v7.8.3 include:

  • The ability to map a BigPicture milestone to a Jira issue, useful for those leveraging BigPicture’s Gannt functionality for traditional project planning (v7.9.0)
  • The ability to export BigPicture board data to .xlsx format (v7.9.0)
  • Updates to BigPicture’s Gannt and Board modules that improve ease-of-access and navigation around these modules, as well as improved performance (v7.10.0)
  • Re-design and overhaul of BigPicture’s Board module – users will encounter a new look and feel to the “PI Board” in BigPicture’s Board 2.0.  (v7.11.0)
  • Multiple updates and enhancements to BigPicture’s Gantt module (v7.11.0)

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titleJanuary 9, 2020

QualityNet Jira Version Update

On January 14, 2020, the Atlassian Support Team is upgrading HCQIS Jira from version 7.13 to version 8.5. Below are some highlights of new features and additional functionality users can expect as a result of the upgrade.


  • New priority icons
  • Development info on issue cards
  • Flexible boards
  • Color updates for issue statuses
  • External links open in a new tab

New Priority Icons

We’ve got a lot of feedback about our priority icons not being distinctive or accessible, and we have to agree with that. Finally, after countless hours of designing, user testing, and even looking for inspiration in Egyptian hieroglyphs, we’ve decided on a set of simple and clear icons that will make it easier to distinguish what needs to be done first. Here’s a comparison of old and new icons that you'll be seeing around Jira:

For more information, see Jira Software 8.0 Release Notes.

Development Info on Issue Cards

Tired of having to click on each issue on your board to see the information from your development tools? Now you can add the development tool info directly to your cards by adding the Development field to your Card layout.

Navigate to your board, select Board > Configure > Card layout, and then select Development from the relevant Field name dropdown to add it to your cards. Next time you visit that board, the development information for each issue will be displayed on the cards. You can add or remove the development information for your cards on an individual board basis. For more information, see Jira Software 8.1 Release Notes.

Flexible Boards

You can now resize the ‘Issue details’ panel as you see fit! This was already available on Scrum and Kanban backlogs, but since boards are just a click away... we’ve brought these changes there, too. We’ve also added horizontal scrolling to boards with many columns, just so everything fits nicely, even on small screens. For more information, see Jira Software 8.1 Release Notes.

Color Updates for Status Issues

To bring more consistency between the Jira Server and Jira Cloud applications, and to move another step closer to the new Atlassian Design direction, we’ve updated the colors of issue statuses, notifications, and lozenges. Now, when working with your issues and moving them around, you’ll see the following changes:

For more information, see Jira Software 8.2 Release Notes.

External Links Open in a New Tab

Now, you do not need to right-click every time you want an external link that's added to a Jira issue to open in a new tab in your browser. We've made this option default for external links. However, if you like all links to open in the same tab, you can easily change this in  YourUserProfile > Profile > Preferences > External links. For more information, see Jira Software 8.4 Release Notes.

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titleWhat is QualityNet Atlassian?

QualityNet Atlassian is collaboration and planning software available to CMS, CMS contractors, and CMS stakeholders. The Atlassian Suite includes the following tools:

  • Jira: An Agile and software development work management system which provides the ability for individuals and teams to create and manage tasks.
  • Confluence: A group collaboration and content management tool that provides content spaces with blog and repository functionality.

titleWho will be granted access to QualityNet Atlassian?

Currently, all CMS staff, and pre-authorized CMS contractors are approved for access by the CMS QualityNet Atlassian Product Manager, To request new contracts to access QualityNet Atlassian your CMS representative should contact the Product Owner by email.

titleHow do I modify who can view or edit a Confluence page?

The default page settings have no restrictions. To change a page's permissions, click the Restrictions  icon  at the top of the page.  Review the page's restrictions options and choose which one is appropriate based on content. 

Anyone can view this page. Anyone could be able to edit, but not necessarily.
Only specific people can view or edit this page.
This page is set so anyone can view it, but it has inherited restrictions from another page.

If you would like to remove someone from the page, locate the name and click Remove 

titleWhat is Edit in Office?

Edit in Office functionality allows users to edit Word, Excel, and PowerPoint documents uploaded to QualityNet Confluence within Office, and automatically saves their edits back to the uploaded file. View the Edit in Office Functionality in Confluence blog post for more information.



titleHow do I register for a HARP account?

For instructions on how to register for a HARP account, visit the HARP page.

titleHow do I request access to QualityNet Atlassian?

Register for a HARP ID. Once the HARP account has been created, log into HARP and submit a user role request.

  1. Log into your HARP account at
  2. Click on User Roles in the upper right hand corner of the page, and select Request Role.
  3. In step 1 (Select a Program), select QualityNet Atlassian. Click Next.
  4. In step 2 (Select an Organization), select your organization. Click Next.
  5. In step 3 (Select Roles), select the Standard Atlassian User role. (If you are your organization's designated security official, select the Account Administrator SO role.) Click Submit.

You will receive an email that your request has been submitted. Once your organization's security official has approved the request, you will receive an approval email. After you have been approved, visit Confluence or Jira, enter your HARP credentials, and click Login with HARP.

titleWhich QualityNet Atlassian User Role should I choose?

There are two QualityNet Atlassian User Roles. The majority of users will request the Standard Atlassian User role, but a description of all roles is below:

  • Account Administrator SO: This is the role for designated Security Officials for each organization, who are responsible for approving Standard Atlassian User role requests. Request this role only if you have been designated as a Security Official.
  • Standard Atlassian User: This is the role for general QualityNet Atlassian users. This role will allow you to access QualityNet Jira and Confluence.

titleHow do I log into QualityNet Atlassian?

Log into Jira at using your HARP credentials.

Log into Confluence at using your HARP credentials.


Log into your Okta portal at and click on the Jira or Confluence tiles.

titleHow long can I stay logged into Jira and Confluence?

You will be automatically logged out of Jira and Confluence after a two hour period of inactivity. Your activity in Jira and Confluence is logged separately. For example, you log into the Okta portal (hhtp:// and click the Jira tile to start working in Jira, You then hop over to Confluence to read a notification, and then return to continue working in Jira for over two hours, during which time you have not been active in Confluence. Since you have not been active in Confluence during this time, despite being active in Jira, you will be required to re-authenticate if you want to continue work in Confluence. The same is true for the opposite - if you log into both Confluence and Jira, but are only active in Confluence for two hours, you will need to re-authenticate to access Jira.

titleMy QualityNet Atlassian account was deactivated, how do I re-request access?

If your account has been deactivated and you would like to resume using it, please navigate to to re-request the QualityNet Atlassian Entitlement.

Instructions for re-requesting:

Any accounts that have not logged into either QualityNet Jira or Confluence in the last 60 or more consecutive days will have their QualityNet Atlassian Entitlement revoked. Please remember to log in on a regular basis if you would like to retain access to your Atlassian account.



titleWhere can I find Confluence add-ons?

Confluence add-ons can be found by selecting the "Insert more content" icon in the toolbar when editing a Confluence page. Select a macro from the list of suggestions, or select "Other macros" at the bottom to view a list of all available macros and add-ons.

Note: The Page Views add-on listed below is not visible in the macro list. Once Page Views has been requested and enabled for your Atlassian account, you will automatically have access to its functionality.

titleWhat add-ons are available for QualityNet Confluence?

Content Formatting MacrosThis suite of over 30 easy-to-use Confluence macros gives you the ability to create better, more engaging content.

Elements SpreadsheetWith Elements Spreadsheet, you can create dynamic tables in Confluence pages with formulas, filters, and drop-down lists for your data.

Page ViewsThe Page Views add-on provides additional options to analyze who is visiting your spaces and pages. Using this add-on, you can see a list of what users visited your space pages and when, as well as any attachments they viewed, and if they made any contributions such as updating or commenting on a page. Page Views also creates a simple graph of visits and changes so you can view this information at a glance.

Scroll ImageMapScroll ImageMap makes static Confluence images interactive by letting users add multiple clickable regions within them. These regions support mouseover tooltips and can connect readers to Confluence content or external URLs.  

Smart Questions & AnswersSmart Questions and Answers (Q&A) is a Confluence add-on that brings questions and answers functionality to Confluence. This discussion forum capability enhances options for collaboration across the HCQIS Community by allowing users to post questions on specific topics and then providing anyone with access to that page ability to contribute an answer. The add-on is based on existing Confluence features: child-pages under a “topic” page serve as questions, and comments are “upgraded” to answers.

titleWhat add-ons are available for QualityNet Jira?

Advanced RoadmapsAdvanced Roadmaps for Jira (formerly Portfolio for Jira) helps you build a plan, see the big picture, track progress, and easily share with stakeholders. The QualityNet Atlassian Support Team built the plans currently displayed in Advanced Roadmaps.

Easy Agile Programs: Remote or distributed teams can effectively manage programs with streamlined visibility to deliver alignment at scale.

eazyBI Reports and ChartseazyBI is an application that takes data from Jira and can be used to display, create reports, model data, etc. beyond the normal capabilities of Jira. eazyBI also introduces two new macros to Confluence - eazyBI dashboard and eazyBI report. These macros will allow you to integrate dashboards and reports in Confluence that you have created in eazyBI using data from Jira.

TestRailThe TestRail add-on for Test Rail integration has been installed in Production. This add-on allows testers to manage their test results and scenarios within Jira tickets. TestRail is maintained by the HCQIS Supplemental Testing contractor. If you have any questions related to TestRail please reach out to the #help-testrail Slack channel.

titleNeed Help ?
  • ServiceNow Service Portal: Intended only for CMS employees and contractors. The portal provides self-service options for internal customers to report Security Incidents, submit Service Requests for tools or services offered to the internal QualityNet community, report an Incident, provide Approvals, or access internal Knowledge Base articles. The portal enables internal customers to track the status of tickets and requires a login.
  • QualityNet Jira & Confluence Access questions should be directed to the #help-Atlassian Slack channel or HCQIS Services and Operations Support at:

    Phone: (866) 288-8914 (TRS:711)

    Slack: #help-service-center-sos


    Hours of Operation: 24/7

  • For assistance with HARP, please contact HCQIS Services and Operations Support at:

    Phone: (866) 288-8914 (TRS:711)

    Slack: #help-service-center-sos


    Hours of Operation: 24/7