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Join us for World Usability Day: Designing for a Better World - No Registration Required!

CMS' Center for Clinical Standards and Quality (CCSQ) Information Systems Group (ISG) will host a virtual event to explore this year's CCSQ’s 6th Annual World Usability Day theme, Designing for a Better World. We will examine a global celebration examining ways in which we can work together to create solutions and connect our work to the big problems of the world.

We will welcome a variety of guest speakers to help us explore the theme and learn about a variety of related topics through presentations, interactive sessions, case studies, and a panel discussion. 

We encourage attendees to join us for the entire CCSQ event; however, the event will feature an open-house format on Zoom so you can join the sessions that align with your interests and schedule.

Check out our event site to learn about CCSQ World Usability Day, including the guest speakers, the full schedule, FAQ, and more.

Add the event invitation to your calendar: CCSQ World Usability Day 2024 - Designing for a Better World.ics.

ZOOM INFO

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, is today!

We have an exciting line-up of engaging speakers and diverse topics about systems that provide healthcare in all its many forms, you will not want to miss anything!

Do you have a busy day, or an upcoming deadline? We get it. That is why the Zoom event is an open-house format with sessions throughout the day and breaks in between sessions.

Schedule-at-a-Glance

8:30 AM – 8:35 AM ET | Welcome & Overview from the Human-Centered Design Center of Excellence Team
8:35 AM – 8:45 AM ET | Welcome Address from CMS
8:45 AM – 9:30 AM ET | Keynote Presentation: Policy Design for System Health: Moving from Service Design to Systemic Design through Policy (details)
9:45 AM – 10:00 AM ET | Morning Plenary Session: Designing from an Emerging Future: Levels of Listening (details)
10:30 AM – 11:00 AM ET | The Health and Human Services Customer Experience Initiative (details)
11:15 AM – 12:00 PM ET | Accessible Plain Language: Weaving Language, Experience, & Accessibility (details)
12:45 AM ET – 1:30 PM ET | Afternoon Plenary Session: Virtual Reality: Leveraging Innovative Technologies to Increase Empathy and Improve the Patient Experience (details)
1:45 PM – 2:15 PM ET | Building Panels to Improve Customer Experience (details)
2:25 PM – 2:55 PM ET | Fireside Chat: Human-Centered Design and Government Space (details)
3:05 - 3:50 PM ET | The Magic Matrix: How a “Matrix” HCD Model Can Drive Human-Centered Design Strategy on Highly Technical Programs (details)
3:50 - 4:00PM ET | Closing Remarks