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New Support Central Feature –

  SMS Texts for Tracking an Existing Ticket  is here!

Affected Customers: CCSQ Support Central Customers

Starting Monday, January 23, 2023, CCSQ Support Central customers will be able to use SMS messaging when requesting to track an existing ticket(s).

This new feature provides the following benefits to CCSQ Support Central Customers:

    • An additional convenient, customer-friendly authentication method via text message 
    • Eliminates the need to navigate between the CCSQ Support Central website and email to get the one-time password (OTP) for identification

To see the SMS messaging feature, click the image below to view the CCSQ Support Central Guided Tour.

For more information, access the Master Article for CCSQ Support Central in CCSQ ServiceNow and review the following Knowledge Articles:

  • CCSQ Support Central Track an Existing Ticket
  • How to use the Mobile Device Option for Tracking an Existing Ticket in CCSQ Support Central

Note: To view Knowledge Articles you will need to sign into your CCSQ ServiceNow account.

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                                                      CCSQ Support Central                                                                              How To Use CCSQ Support Central

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System States


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EQRS: System Status -

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HCQIS Access Roles and Profile (HARP) System Status -

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Managed File Transfer (MFT):  System System Status -
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System Status Legend

For additional information on Service Interruptions, please visit the associated Service Page.


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titleOperational
 All services are working. No issues reported.


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titleIssues Reported
 Issues have been reported. There may be some service interruptions or general access issues.


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titlePlanned Outage
 Current or scheduled outage is underway.


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titleSystem Outage
 System is currently down.  Some or all services are interrupted.