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The ISG Functional Catalog serves as a key component of the ISG Playbook Align Strategy. It helps to ensure the appropriate IT services and support are utilized across CMS Quality Programs.




ISG assists with navigating the data discovery journey.

  • Data Reporting
  • De-Identification
  • Managed File Transfers
  • Data Warehousing
  • Data Strategy
  • Ad-hoc Reporting
  • Analytic Solutions
  • Predictive Modeling
  • Data Visualization
  • Statistical Tools

Contact: Division of Engineering and Architecture (DEA)

CCSQ Contracts often need IT language, technical review or proposal evaluation.

  • Contract Language Library
  • Technical Evaluation Panel (TEP) Review Support
  • Technical Writing Support
  • ISG Questionnaire

Contact: Division of Quality Assurance Investment & Management Services (DQAIMS)

Contact: Division of User Experience and Support Services (DUXSS)

ISG develops and implements CCSQ-wide information technology (IT) policies and procedures in order to support CCSQ IT objectives.

  • Assistance and Guidance with the ISG Technical Direction Board (TDB)
  • IT System Guidance and Consulting
    • Technical Guidance, Engineering, and Development Expertise
  • Consulting and Engineering for Design of IT Solutions

Contact: Division of Engineering and Architecture (DEA)



ISG ensures the security of the HCQIS infrastructure and CCSQ applications.

  • Malware Detection, Alerting, and Eradication
  • FISMA, Security Software Architecture and Privacy Compliance
  • Authority to Operate (ATO) Support
  • Computer Security Incident Response Support
  • Network and Web Application Firewalls
  • QIO/ESRD/Security Point of Contact (SPOC) Support
  • Network/Web App Vulnerability Detection & Remediation
  • 24/7 Security Operations Center (SOC)
  • Web Proxy/Content Filtering
  • Security Architecture and Privacy Compliance
  • Security/Privacy Consulting, CMS Access Administrator (CAA), and Data Guardian Services

Contact: Information Systems Security Staff (IS3)

ISG provides a variety of program and support services to CCSQ.

Program and Support Services
We offer assistance such as:

  • Portfolio Management Support
  • Lean Business Case
  • Lean Portfolio Management
  • Project Intake
  • Information Sharing Pages
  • Dashboards
  • Communication Creation and Distribution
  • Stakeholder Analysis
  • Technical Writing Assistance

Risk Management
We perform proactive risk management.

  • Risk Planning
  • Risk Identification
  • Qualitative Risk Analysis
  • Risk Response Development
  • Risk Response Execution and Monitoring
  • Risk Reporting

Centers of Excellence
We provide training and coaching for organizational support such as:

  • Human-Centered Design (HCD)
  • Lean Agile

Contact: Division of Quality Assurance Investment & Management Services (DQAIMS)


ISG leverages cloud technology and agile software development best practices to build humancentric IT solutions.

System Services
ISG can provide a full listing of software for usage in the HCQIS environment. ISG can also provide tools to software developers such as:

  • Business Administration Tools
  • Customer Relationship Management
  • Collaboration Tools (Confluence)
  • Data Analytics Tools
  • Data Reporting Tools
  • Project Management Tools (Jira)
  • Content Development & Management
  • ServiceNow
  • Slack
  • GitHub
  • Jenkins

Technical Consultation
ISG can provide technical consultation to you and your contractors in the following areas:

  • New Technology Evaluation
  • Pilot Support
  • Proof of Concept
  • Architecture and Design Reviews

Cloud Services
ISG can assist with implementation of cloud-based services including cloud computing, cloud data storage, and cloud-based software as a service.

Service Center Support
ISG can provide program-related and technical support for your contractors and user communities.

  • Onboarding
    • Login Creation
    • Login Support
    • HCQIS Access, Roles and Profile Management (HARP) System
  • Help Desk
    • Tier 1 Program Assistance
    • Break/Fix Technical Support
    • User ID and Password Assistance
    • Customer Relationship Management

Contact: Division of User Experience and Support Services (DUXSS)

Contact: Division of Engineering and Architecture (DEA)

Download the Catalog

Download a PDF of the ISG Functional Catalog here:

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