ISG Functional Catalog

ISG assists with navigating the data discovery journey.

• Data Reporting
• De-Identification
• Managed File Transfers
• Data Warehousing
• Data Strategy
• Ad-hoc Reporting
• Analytic Solutions
• Predictive Modeling
• Data Visualization
• Statistical Tools

Contact: Division of Engineering and Architecture (DEA)

CCSQ Contracts often need IT language, technical review or proposal evaluation.

• Contract Language Library
• Technical Evaluation Panel (TEP) Review Support
• Technical Writing Support
• ISG Questionnaire

Contact: Division of Quality Assurance Investment & Management Services (DQAIMS)

Contact: Division of User Experience and Support Services (DUXSS)

ISG develops and implements CCSQ-wide information technology (IT) policies and procedures in order to support CCSQ IT objectives.

• Assistance and Guidance with the ISG Technical Direction Board (TDB)
• IT System Guidance and Consulting
  • Technical Guidance, Engineering, and Development Expertise
• Consulting and Engineering for Design of IT Solutions

Contact: Division of Engineering and Architecture (DEA)

ISG ensures the security of the HCQIS infrastructure and CCSQ applications.

• Malware Detection, Alerting, and Eradication
• FISMA, Security Software Architecture and Privacy Compliance
• Authority to Operate (ATO) Support
• Computer Security Incident Response Support
• Network and Web Application Firewalls
• QIO/ESRD/Security Point of Contact (SPOC) Support
• Network/Web App Vulnerability Detection & Remediation
• 24/7 Security Operations Center (SOC)
• Web Proxy/Content Filtering
• Security Architecture and Privacy Compliance
• Security/Privacy Consulting, CMS Access Administrator (CAA), and Data Guardian Services

Contact: Information Systems Security Staff (IS3)

ISG provides a variety of program and support services to CCSQ.

Program and Support Services
We offer assistance such as:

• Portfolio Management Support
• Lean Business Case
• Lean Portfolio Management
• Project Intake
• Information Sharing Pages
• Dashboards
• Communication Creation and Distribution
• Stakeholder Analysis
• Technical Writing Assistance

Risk Management
We perform proactive risk management.

• Risk Planning
• Risk Identification
• Qualitative Risk Analysis
• Risk Response Development
• Risk Response Execution and Monitoring
• Risk Reporting

Centers of Excellence
We provide training and coaching for organizational support such as:

• Human-Centered Design (HCD)
• Lean Agile

Contact: Division of Quality Assurance Investment & Management Services (DQAIMS)

ISG leverages cloud technology and agile software development best practices to build humancentric IT solutions.

System Services
ISG can provide a full listing of software for usage in the HCQIS environment. ISG can also provide tools to software developers such as:

• Business Administration Tools
• Customer Relationship Management
• Collaboration Tools (Confluence)
• Data Analytics Tools
• Data Reporting Tools
• Project Management Tools (Jira)
• Content Development & Management
• ServiceNow
• Slack
• GitHub
• Jenkins

Technical Consultation
ISG can provide technical consultation to you and your contractors in the following areas:

• New Technology Evaluation
• Pilot Support
• Proof of Concept
• Architecture and Design Reviews

Cloud Services
ISG can assist with implementation of cloud-based services including cloud computing, cloud data storage, and cloud-based software as a service.

Service Center Support
ISG can provide program-related and technical support for your contractors and user communities.

• Onboarding
  • Login Creation
  • Login Support
  • HCQIS Access, Roles and Profile Management (HARP) System

• Help Desk
  • Tier 1 Program Assistance
  • Break/Fix Technical Support
  • User ID and Password Assistance
  • Customer Relationship Management

Contact: Division of User Experience and Support Services (DUXSS)

Contact: Division of Engineering and Architecture (DEA)