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CMS email will be unavailable starting Friday, September 2 at 8 pm EDT, and ending on Tuesday, September 6. CMS will be migrating email from HHS-managed to CMS-managed services.

What does this mean for you?

  • All emails sent to “” addresses, including the CCSQ Service Center, will receive an undeliverable message and will not be processed. 
  • Users with an “” email address will not be able to send messages. 

What if you need support?

  • Utilize CCSQ Support Central “Create a Ticket” to submit CCSQ Service Center tickets. 
  • Contact the CCSQ Service Center at #help-service-center-sos.
  • On Monday September 5th, the following Lines of Business (LOBs) will be able to create a CCSQ Service Center ticket by leaving a voicemail message at the number listed. The CCSQ Service Center will reply to your voicemail as soon as possible starting on Tuesday September 6th at 8 am EDT.
    • Quality Payment Program (QPP) & Electronic Prescribing for Controlled Substances (EPCS): (866) 288-8292
    • Hospital Quality Reporting (HQR) & End Stage Renal Disease Quality Reporting System (EQRS): (866) 288-8912
    • Internet Quality Improvement Evaluation System (iQIES): (800) 339-9313