Change Management is the guiding process for how we prepare, equip and support our customers and employees throughout the phases of an implemented change. It provides an organized method for people to successfully move from their current ideology or methodology to their future ones as you have defined them.
QUICK START GUIDE
- There is one main Change Management process flow used when creating Change Requests (CRs) in lower and upper environments.
- Use CRs for application deployments to a Production environment and for infrastructure and environmental changes within the HCQIS environment.
- The majority of these infrastructure requests are initiated by the Infrastructure contractor.
Types of Change Requests:
Normal CRs follow the same process as Parent CRs. They are intended more for organizations that do not follow a Lean-Agile software development process.
Emergency CRs (ECR)
ECRs are used to resolve outages or for emergency deployments and require the same level of approvals as CRs.
Delete Duplicate Facilities
Other types of CRs:
For any other requests that are intended to make changes to any environment, the organization that is requesting the change will typically open the CR.
Patching, upgrades, configuration changes (performance tuning, memory, account management, space increase, time out value, connections increase, etc..), restarts, security remediation, password updates, monitoring setup, decommissioning requests and break fixes.
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